iOS & Android App Support

Welcome to the App Support page, where you'll find answers to frequently asked questions about using our Singapore driving test routes app on both Android and iOS devices.

Whether you're facing issues with app installation, navigation, or understanding key features, this page is designed to provide the support you need.

If you can't find the answer to your question below, please contact us directly and we will be happy to assist you.

iOS and Android app support

Important: Ensure that you have the latest version of our app installed, and that your phone’s software is fully updated for optimal app and navigation performance.

Subscriptions

  • With an active monthly subscription, you receive:

    1. Unlimited access to all test routes for your selected test centre.

    2. Unlimited turn-by-turn navigation for the test routes.

    3. Unlimited access to our Sat Nav feature (available in the Main Menu).

    Note: You can add additional test centres to your subscription at any time.

  • If you’re having trouble accessing your subscription, please follow these steps:

    For iOS Users:

    1. Delete the app and reinstall it from the App Store.

    2. In the Main Menu, tap "Restore Purchase." (If an error occurs, proceed to the next step.)

    3. Go to "My Routes" and swipe down to refresh the page (look for the loading indicator).

    4. Check if your subscription is still active by reviewing your phone’s settings.

    For Android Users:

    1. Delete the app and reinstall it from the Google Play Store.

    2. In the Main Menu, tap "Restore Purchase." (If an error occurs, proceed to the next step.)

    3. Go to "My Routes" and swipe down to refresh the page (look for the loading indicator).

    4. Check if your subscription is still active in your phone settings.

    If the issue persists, please reach out to us via our contact page.

  • Yes, you can use your subscription on another device as long as it’s on the same platform (iOS or Android). However, subscriptions cannot be transferred between different platforms.

    For iOS Users:

    1. Sign in with your Apple ID in your phone’s settings, then download the app on your other device.

    2. Go to the Menu page and select “Restore Purchase.”

    For Android Users:

    1. Log in to your Google Play Store account, then install the app on your new device.

    2. Go to the Menu page and click “Restore Purchase.”

  • For iOS Users:

    1. Press the Settings button.

    2. Tap your name at the top of the screen.

    3. Select Subscriptions from the list.

    4. Choose the subscription you want to cancel and confirm cancellation.

    For Android Users:

    1. Launch the Google Play Store app.

    2. Tap the profile icon at the top-right corner.

    3. Go to Payments & Subscriptions.

    4. Select Subscriptions and choose Driving Test Routes.

    5. Tap Cancel Subscription at the bottom of the screen.

Navigation

  • IMPORTANT: Press the "Navigate" button when you are within 200m of the route's starting point (the blue line).

    Keep in mind that starting points may vary, especially if the test centre is in a busy location. As long as you're within 200m of the starting point, the navigation will initiate correctly.

    The red marker indicates your destination, not where you begin.

  • Follow these steps to confirm navigation is working:

    1. Open the "My Routes" tab.

    2. Select your test centre and pick a route.

    3. Press the Navigate button.

    If you see a message displaying "Distance to test centre", this means your navigation and location settings are correctly configured.

  • If you’re experiencing issues with navigation, try these steps:

    1. Close the Driving Test Routes app completely.

    2. Open your phone's Settings and find the Driving Test Routes app.

    3. Tap on Location settings.

    4. Choose Allow Only While Using the App.

    5. Ensure that Precise Location is enabled.

    6. Relaunch the Driving Test Routes app and select your route.

    This should resolve any location-related issues.

  • To ensure optimal performance of the app, close any unnecessary apps running in the background before using navigation.

    A quick phone restart can also enhance overall app functionality.

    If the issue persists, feel free to reach out to us through the contact page within the app.

  • IMPORTANT: Make sure to press the "Navigate" button when you are within 200m of the starting point (indicated by the blue line).

    The red marker represents the destination, not the starting point. The app is programmed to guide you through your selected test route, starting from the test centre.

    Keep in mind that starting points may differ, especially in busy areas where some test centres are located. As long as you are within 200m of the start, the navigation will activate properly.

  • If you’re experiencing problems with audio, try the following:

    iOS Users

    1. Go to Settings on your iPhone.

    2. Select Sound & Haptics.

    3. Make sure Change with Buttons is disabled.

    4. Increase the phone's volume and test the app again.

    Additional Checks:

    • Ensure your device isn’t connected to any external systems like Bluetooth or AUX cables.

    • Confirm that your mobile data is enabled, as voice navigation requires a stable data connection.

    Note: On some iPhone models, you can only adjust the navigation volume while the voice prompts are active.

  • To enable voice-guided turn-by-turn navigation, the Driving Test Routes app requires an active data connection

    Rest assured, the amount of data used for maps and navigation is minimal, ensuring a smooth experience without heavy data consumption.

  • Our Driving Test Routes app is designed to function as a standalone navigation tool on your mobile device and does not currently support Apple CarPlay.

My Routes

  • To refresh your My Routes page, follow these steps:

    1. Go to the My Routes tab in the app.

    2. Pull down from the top of the screen to initiate a refresh (you should see a spinning icon indicating the page is updating).

    Once refreshed, your test routes will be up to date.

  • If you're experiencing problems with a specific test route, please reach out to us via email at info@route-led.com or send a message directly through the app.

    Providing as much detail as possible will help us resolve the issue faster.

  • In the unlikely event you encounter an error, take a screenshot of the message and reach out to our support team through the Main Menu for assistance.

  • If your routes are missing, try these steps:

    Uninstall the app and reinstall it from your app store.

    • Open the Main Menu and tap Restore Purchase. If you encounter an error, proceed to the next step.

    • Go to the My Routes section and pull down to refresh the page (ensure the loading icon appears).

    • Verify that your subscription is still active in your phone's settings.

Registration

  • Creating an account within the app allows us to easily locate your details and assist with any questions or issues you may encounter.

    You can sign up on the My Routes page and access your profile via the Main Menu.

    If you decide to delete your personal information, simply scroll to the bottom of the Main Menu and select “Delete my personal details.”

Payments / Refunds

  • For iOS Users:

    Due to Apple's data protection policies, we are unable to issue refunds directly. To request a refund, please contact Apple support.

    For more information, refer to the Apple Media Services Terms and Conditions.

    For Android Users:

    If you're dissatisfied with the product, please contact Google Play for a refund.

    Learn more about Google Play’s refund process here.

    Please note that our refund policies align with Google Play, with direct refunds from Route-Led Group Limited capped at £12.99 per Google Play account.

  • All transactions and personal information processed via the Google Play Store or Apple App Store are fully secure. For more details, please refer to our Terms and Conditions.